FAQs
How can I contact Festora customer support?
You can reach us at any time by emailing festorallc@gmail.com or by completing the contact form on our website. We aim to reply within 24 hours.
What are your customer service hours?
Our team is available Monday through Friday, 9:00 AM – 6:00 PM CST. Messages sent outside these hours will be answered the next business day.
What is your return policy?
We accept returns within 14 days of delivery for unused and unopened items in their original packaging. Customized or clearance items are non-returnable.
How do I start a return?
Email us at festorallc@gmail.com with your order number and reason for return. We’ll guide you through the process and provide a return shipping address.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method.
Do you ship internationally?
Currently, we ship across the USA. International shipping options will be announced soon.
How long does delivery take?
Orders are processed within 1–2 business days. Standard shipping takes 3–7 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50 within the USA.
How can I track my order?
Once your order ships, we’ll email you a tracking link so you can follow your package in real time.
Do you offer discounts or promotions?
Yes — sign up for our newsletter to receive exclusive offers, early access to new products, and seasonal sale alerts.
Do you offer bulk or wholesale pricing?
Absolutely! Email festorallc@gmail.com for bulk pricing, custom packages, and partnership opportunities.
